Tag Archives: call recording

Company Agrees to Establish Chief Privacy Officer to Settle Cal. AG’s Call-Recording Allegations

By Ethan Forrest For the first time, California Attorney General Kamala Harris has announced a privacy breach settlement that requires the defendant company to create a “chief privacy officer” position to oversee compliance with privacy laws. The company in question is Houzz Inc., a popular online platform for home design and décor.  Attorney General Harris … Continue Reading

Humana’s Quality Assurance Calls Not Exempted From CIPA

On Wednesday, a federal judge in the Central District of California dismissed Humana Pharmacy Inc.’s motion to dismiss a putative class action suit alleging the company illegally recorded telephone calls with customers, finding that the California Invasion of Privacy Act (“CIPA”) does not exempt quality assurance recordings. In its motion to dismiss, Humana argued that CIPA exempts … Continue Reading