On November 28, 2022, the European Commission launched a public consultation on whether the following three EU consumer laws remain adequate for ensuring a high level of consumer protection in the digital environment:
- the Consumer Rights Directive (Directive 2011/83/EU, as amended), which sets out the minimum information traders must provide to EU consumers and which offers consumers certain rights, such as the right to withdraw from a contract;
- the Unfair Contract Terms Directive (Directive 93/13/EEC, as amended), which prohibits terms in “standardized” (i.e., non-negotiable) business-to-consumer agreements that cause a significant imbalance between the parties rights and obligations to the detriment of consumers; and
- the Unfair Commercial Practices Directive (Directive 2005/29/EC, as amended), which prohibits commercial practices considered unfair, for example, because they are misleading or aggressive.
The public consultation consists of filling out a short questionnaire, which needs to be submitted by February 20, 2023. It is aimed at stakeholders that operate in the digital environment, such as online platforms.