Order Buttons

On May 30, 2024, the European Court of Justice (“CJEU”) ruled that any button a consumer uses to order a service online must clearly indicate that the consumer commits to pay the price for the relevant service by affirmatively clicking on it. (Conny Case C-400/22) At issue was whether this requirement applies in cases where the consumer’s obligation to pay the trader is subject to the trader meeting a specific condition specified in the contract. The CJEU confirmed that the rule applies in such cases.

Continue Reading CJEU Clarifies Online “Order Buttons” Must Indicate that the Consumer is Assuming an Obligation to Pay