robocalls

Yesterday, the Federal Communications Commission (FCC) took additional steps to implement the various mandates in the TRACED Act (discussed here and here), which was enacted late last year to help combat illegal robocalls.  Specifically, the FCC yesterday released a notice of proposed rulemaking (NPRM) that seeks comment on how best to eliminate “one-ring scams.”  Included in the NPRM is a proposed rule that would permit voice service providers to block callers suspected of transmitting such scam calls.
Continue Reading FCC Continues TRACED Act Implementation, Proposes to Expand Scope of Permissible Call Blocking

Last month a federal court found Dish Network liable for calls that were alleged by the Federal Trade Commission (“FTC”) to violate various provisions of the FTC’s Telemarketing Sales Rule (“TSR”).  Specifically, the FTC’s 2009 complaint asserted that Dish Network initiated, or caused a telemarketer to initiate, calls to numbers on the National Do Not Call (“DNC”) Registry and to consumers who previously declined to receive such calls whose numbers were on Dish Network’s entity-specific do-not-call list or were marked “DNC” by a telemarketing vendor.  The FTC also alleged that, in violation of the “abandoned-call” provision of the TSR, Dish Network abandoned or caused telemarketers to abandon phone calls.  In its complaint, the FTC seeks monetary civil penalties from Dish Network for every violation of the TSR, for which the court is entitled to award up to $16,000 for each violation.  At issue are tens of millions of calls, making the potential level of damages to be awarded at the trial stage staggering.
Continue Reading Court Finds FTC Entitled to Partial Summary Judgment Against Dish Network for Telemarketing Violations

Earlier this week, the FCC announced that mobile wireless company Sprint will pay $7.5 million to resolve allegations that the company failed to honor consumer requests to be placed on Sprint’s entity-specific Do-Not-Call list.  The settlement represents the largest of its kind between the FCC and a carrier.

Through this settlement agreement, which follows…

Last week, the Federal Communications Commission announced plans to fine Dialing Services, LLC, nearly $3 million for making illegal “robocalls” to cell phones. The FCC has specific rules for automatic telephone dialing systems, also known as “autodialers,” that have the capacity to produce, store, and dial telephone numbers using a random or sequential number generator. The Telephone Consumer Protection Act (“TCPA”) prohibits the transmission of robocalls to mobile phones except for (1) calls made for emergency purposes, or (2) calls made with the “prior express consent” of the call recipient. (In 2012, the FCC promulgated a rule to require “prior express written consent” for such calls that contain a “telemarketing” or “advertisement” component.) The FCC alleged that Dialing Services transmitted automated or prerecorded voice messages on behalf of political campaigns and candidates without the prior express consent of the call recipients. Neither the TCPA nor the FCC’s rules contains a general exception from the autodialer prohibition for political calls.

This is not the first time that Dialing Services has heard from federal regulators. In March of last year, the FCC issued a citation to Dialing Services for making millions of calls to cell phones during the 2012 election cycle without authorization. The citation required Dialing Services to certify within fifteen days that it had ceased making robocalls without permission. It also came with a clear warning from the FCC Enforcement Bureau that, “These citations set the stage for significant monetary penalties if violations continue,” including fines up to $16,000 per call. Finding that Dialing Services failed to comply with the requirements of the citation and continued its practices by making 184 additional calls, the FCC last week announced plans to fine Dialing Services $2,944,000 – the maximum penalty for those 184 calls.…

Continue Reading FCC Fines Company $2.9 Million for Political Robocalls to Cell Phones